IT Help Desk Specialist
Position Summary:
Provide user support, troubleshoot problems, and provide general maintenance for organization’s computer systems (desktops, laptops, servers, network, phones, etc.).
Provide user support, troubleshoot problems, and provide general maintenance for organization’s computer systems (desktops, laptops, servers, network, phones, etc.).
Essential Duties and Responsibilities:
• Provide support for the Information Technology environment at MDC, including desktops, servers, network, telecommunications, and applications
• Install, configure, and test workstations using standard hardware, software, and images
• Coordinate with IT managed services provider to provide onsite support for problems related to servers, networking devices (routers, switches, etc.), firewalls, and spam filters
• Coordinate with vendors to provide onsite support for IT related services
• Set up and maintain users and groups in Active Directory
• Troubleshoot (in person, telephone, or using standard remote connection) in a timely and accurate fashion
• Research questions and develop effective solutions using information resources
• Thoroughly and accurately document user interaction and properly escalate to remediate issues
• Document and follow standard operating procedures
• Effectively use helpdesk ticketing system for customer interaction and follow-up
• Support users in basic technical requirements, standards, and processes
• Demonstrate excellent communication, technical and analysis skills
• Maintain a high degree of professional standards and participates as a team player
• Use strong analytical skills in problem-solving and troubleshooting technical solutions
• Thoroughly and clearly document all specifications, solutions, and procedures
• Use best practice/industry standard methodologies and practices
• Know, understand, and comply with applicable security regulations, requirements, and best practices
• Stay current with system information, changes, and updates
• Stay current with knowledge and skills
• Effectively and respectfully work with agency staff and external partners
• Other duties as assigned
• Provide support for the Information Technology environment at MDC, including desktops, servers, network, telecommunications, and applications
• Install, configure, and test workstations using standard hardware, software, and images
• Coordinate with IT managed services provider to provide onsite support for problems related to servers, networking devices (routers, switches, etc.), firewalls, and spam filters
• Coordinate with vendors to provide onsite support for IT related services
• Set up and maintain users and groups in Active Directory
• Troubleshoot (in person, telephone, or using standard remote connection) in a timely and accurate fashion
• Research questions and develop effective solutions using information resources
• Thoroughly and accurately document user interaction and properly escalate to remediate issues
• Document and follow standard operating procedures
• Effectively use helpdesk ticketing system for customer interaction and follow-up
• Support users in basic technical requirements, standards, and processes
• Demonstrate excellent communication, technical and analysis skills
• Maintain a high degree of professional standards and participates as a team player
• Use strong analytical skills in problem-solving and troubleshooting technical solutions
• Thoroughly and clearly document all specifications, solutions, and procedures
• Use best practice/industry standard methodologies and practices
• Know, understand, and comply with applicable security regulations, requirements, and best practices
• Stay current with system information, changes, and updates
• Stay current with knowledge and skills
• Effectively and respectfully work with agency staff and external partners
• Other duties as assigned
Qualifications and Experience:
Bachelor’s degree in Information Technology, Computer Science, or related field, or at least two (2) years of work experience directly related to the requirements of this position with industry standard certifications.
The candidate also must have reliable transportation and valid Washington State Driver’s License.
Desired Qualifications:
• CompTIA A+ certification
• CompTIA Network+ or other advanced industry standard network certification
• CompTIA Security+ or advanced other industry standard security certification
• MCSA — Microsoft Certified Solutions Associate (Server and/or Desktop), or advanced Microsoft certifications
Bachelor’s degree in Information Technology, Computer Science, or related field, or at least two (2) years of work experience directly related to the requirements of this position with industry standard certifications.
The candidate also must have reliable transportation and valid Washington State Driver’s License.
Desired Qualifications:
• CompTIA A+ certification
• CompTIA Network+ or other advanced industry standard network certification
• CompTIA Security+ or advanced other industry standard security certification
• MCSA — Microsoft Certified Solutions Associate (Server and/or Desktop), or advanced Microsoft certifications
KNOWLEDGE AND SKILLS:
• Knowledge and experience with Windows 7 and 8 Desktop Operating Systems, Windows Servers, managing printers in a networked environment, remote access, and networking basics
• Ability to demonstrate good customer service practices
• Ability to employ standard security practices
• High level of skill in effective and efficient problem solving
• Ability to quickly learn new skills and technologies
• Effective oral and written communication skills
• Good organizational skills and strong attention to detail
• Ability to prioritize and handle multiple projects and job requests
• Knowledge and experience with Windows 7 and 8 Desktop Operating Systems, Windows Servers, managing printers in a networked environment, remote access, and networking basics
• Ability to demonstrate good customer service practices
• Ability to employ standard security practices
• High level of skill in effective and efficient problem solving
• Ability to quickly learn new skills and technologies
• Effective oral and written communication skills
• Good organizational skills and strong attention to detail
• Ability to prioritize and handle multiple projects and job requests
HOURS: Monday through Friday, or as required, with a 40 to 40+ hour work week which may vary from week to week and with some weekend and evening hours as necessary
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JOBS IN ACCOUNTING:
We currently do not have any open positions in this area.
We currently do not have any open positions in this area.
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Kurt Kelly
Director of Information Technology
945 Fawcett Avenue
Tacoma, WA 98402
Direct: (253) 284-7858
Cell: 253-381-9460
Our Mission - Develop and manage innovative programs that promote self-sufficiency and remove individuals and families from poverty.
