Monday, August 10, 2015

State of Washington - WorkFirst Program Specialist

State of Washington
Dept. of Social and Health Services invites applications for the position of:
WorkFirst Program Specialist (07601)
SALARY: $3,392.00 - $4,452.00 Monthly
OPENING DATE: 08/05/15
CLOSING DATE: 08/12/15 11:59 PM
The Department of Social and Health Services (DSHS), Economic Services Administration (ESA),
Community Services Division (CSD) is recruiting to fill one (1) Permanent WorkFirst Program Specialist position within Alderwood Community Services Office (CSO) located in Lynnwood, Washington.

This position provides case management and financial services on the phone, in reception, and/or in a case maintenance environment to parents applying for or receiving WorkFirst/TANF assistance. The position conducts comprehensive evaluations to determine strengths and barriers, and then will develop specialized steps to guide the parents to a structured employability or barrier removal plans.
Positions are distinguished from Financial Service Specialist classes in that the majority of the work involves managing WorkFirst program activities for clients rather than primarily determining eligibility for program services. Positions in this class are distinguished from CSO Social Service Specialists who provide formal in-depth physical and psychological assessments when clients are referred to them by the WorkFirst Program Specialist or CSO Social Services Specialists who provide direct case management services to hard-to-serve parents or parents with specific identified problems in areas such as substance abuse, family violence, or teen pregnancies.

It determines eligibility/re-eligibility for all public assistance programs by independently conducting interviews; obtaining and reviewing information from individuals and/or third parties and from the stated and CSD information systems; and making final eligibility or case management decisions based on the information obtained. The position processes applications received over the counter, Washington Connection online applications, DMS, and through interactive interviews and processes all case actions into the appropriate computer programs (ACES, ACES Online, Barcode, e-Jas, ICMS).
Job Bulletin[8/7/2015 4:36:08 PM]
Duties require extensive and specialized program and financial knowledge as well as ability to interpret public laws and policies and the ability to make independent decisions. To effectively carry out the duties of this position, the incumbent must possess excellent communication skills both oral and written and provide outstanding customer service by phone or in-person.

- The duties include but are not limited to:
- Providing case management to TANF clients on an on-going basis in order to promote and assist clients in achieving economic self-sufficiency;
- Evaluates services for a broad range of individuals seeking WorkFirst assistance through the local community services office
- Conducts orientation for new and returning WorkFirst parents
- Conducts interviews in the office, parents' homes or other remote locations when needed, and by phone to determine eligibility for CSD administered programs
- Application processing and case management to (TANF)/WorkFirst clients on on-going basis
- Develops Individual Responsibility Plans (IRP), and reviews plans, evaluates client's needs and activities
- Screens parents for possible barriers such as domestic violence, substance abuse, special assistance, family planning, physical or mental health issues, etc Determine eligibility and appropriateness for Diversion Cash Assistance Assesses the need, authorizes and facilitates appropriate support services; make independent decisions in the referral of clients to internal/external resources to enhance their employability
- Assesses effect of reported changes on continuing eligibility and processes client change of circumstances
- Provide support services to TANF clients in their efforts to obtain employment, their success in achieving employment, and their efforts to improve their employment status
- Refers clients to contractors, other agency services, community organizations, or CSO social services specialists for assessment or specialized services
- Inputs and receives data on multiple automated systems (ACES, E-jas, SSPS, Internet, SEMS and EBT)
- Attends meetings, trainings and conferences and completes required training courses as mandated by the agency Other duties as assigned


One year of experience as a Financial Services Specialist 3 or equivalent experience determining eligibility for social or financial service programs.

Knowledge of State and federal welfare and welfare reform laws, rules and regulations; interviewing techniques, employability assessments to include medical conditions, criminal justice issues, childcare requirements, housing, transportation, work history and labor market requirements, principles of individual and group behavior, social behavior, social and economic conditions, and their effects upon individuals, office procedures and practices. Ability to express ideas clearly, work cooperatively with staff, clients and members of the community; make independent decisions in the referral of clients to internal/external resources to enhance the employability practice tact, courtesy and discretion; convey interest and concern to clients requesting information for assistance with problems related to the various programs.

Employees in this job classification are included in a union shop.
This position requires a background check, which may include finger printing, for employees and applicants considered for this position. Employees/applicants will be required to sign a release authorizing the background check. Failure to do so shall disqualify the applicants from employment. Information obtained from background checks will not necessarily preclude employment.

To be considered you must apply online at and complete the entire application and supplemental questionnaire. A resume attached or embedded will NOT substitute for completing the application. The information provided in your application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants.
If selected for an interview, you must bring three professional references.

The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 725-5861. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
If you have questions on how to apply or are experiencing application issues, please contact Staffing Specialist Sharon Sterling at (360) 725-5861 or email