Communications Officer 1
Bulletin number: 2015-014CP
Opens: March 2, 2015
Closing date: March 16, 2015 at 5:00 p.m. PST
The Evergreen State College is committed to prohibiting discrimination and to building a diverse faculty and staff. We strongly encourage qualified persons of all races, ethnicities, and sexual orientations, people with disabilities, persons over forty, women, Vietnam Era and disabled veterans to apply.SPECIAL NOTE
This recruitment is to establish an eligible pool of applicants for classified, overtime eligible Communications Officer 1 positions. The candidate pool established from this announcement may be used to fill comparable permanent, full-time, part-time, and temporary vacancies in the future.COLLEGE PROFILE
The Evergreen State College is a progressive, public liberal arts and sciences college located in Olympia, Washington, in the beautiful Pacific Northwest. Since opening its doors in 1971, Evergreen has established a national reputation for leadership in developing innovative interdisciplinary, collaborative and team-taught academic programs. The college has a vibrant undergraduate program, graduate programs, and public service centers that constitute a unique academic setting. The college values a student-centered learning environment, a link between theory and practice, and a multicultural community of diverse faculty, students and staff working together. For more information about Evergreen, please visit our college catalog or our website: http://www.evergreen.eduCOMPENSATION
- Salary is $2,843 - $3,773 per month of full time work.
- Experience and training may be considered in salary placement.
- A full state benefits package which includes: paid sick and vacation leave; paid campus holidays; a generous medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For more information about Evergreen's excellent employee benefits, please view http://www.evergreen.edu/payroll/employeebenefits.htm
- Staff are eligible for a free local bus/transit pass.
- Permanent status employees that work 0.5 FTE or more are eligible for the tuition waiver program.
Transmit, receive, and relay information concerning public safety and law enforcement activities to, from, and between Police Services mobile units, other state, county, and Federal law enforcement agencies, and the public by means of radio, multi-line telephone systems, computer terminals, private line intercom, and other telecommunications devices.DESIRED QUALIFICATIONS
- One year of experience being the first point of contact with the public.
- Provide dispatch services to police officers using two-way radio communications.
- Receive communications from the public by telephone and in person, make appropriate computer entry as required, and maintain appropriate files and records.
- Utilize computer terminal to obtain information pertaining to driver’s licenses, vehicle registrations, wanted vehicles, wanted persons, articles, impounded vehicles, etc. utilizing Washington State Patrol ACCESS system.
- Maintain current status of all mobile units.
- Operate a multi-frequency radio console which includes police, parking, maintenance, and residential staff communications, multi-line telephone system, computer terminal, fax machine, and other data recording equipment.
- Relay criminal, tactical, and safety information to field units and other appropriate agencies; dispatch fire department, ambulances, and other aid as requested.
- Receive and announce visitors to offices, assist the public with filing accident reports or requesting public records in accordance with college policy and Public Disclosure laws, and accept lost and found articles.
- Review manual, publications, and bulletin board for information; coordinate current events with personnel arriving on shift.
- Oversee alarm and surveillance systems and notify departments and agencies as appropriate.
- Provide positive customer service and assistance to visitors/clients in person, via e-mail, and over telephone by courteously answering direct questions or referring to proper personnel or departments.
- Operate multi-line campus switchboard console, provide positive customer service, information, and/or courteously forward calls to correct extensions.
- Control and issue designated keys to Campus Police Officers, administrative staff, and students after proper identification and authorization is confirmed.
- Keep accurate and updated shift logs
- Accept information for service calls for Housing and relay information to on-duty Housing personnel.
- Maintain confidentiality of documents and information received in the performance of duties.
- Produce minor case reports.
- Monitor Thurston County emergency radio traffic on a 24-hour per day basis.
- Assist Parking services after hour as required.
- Excellent communication and interpersonal skills with diverse populations in person, via e-mail, and over telephone and two-way radio.
- Excellent written communication skills, including ability to produce minor case reports.
- Exceptional public service and customer relation skills in order to provide information and assistance to requesting parties; knowledge of Public Disclosure laws.
- Knowledge of police organizations and standard operating procedures.
- Ability to operate two-way radio communication systems, telephone switchboard/console, and various alarm monitoring equipment.
- Ability to successfully work under pressure and multi-task, requiring a high degree of attention to detail, in a high-activity and distractive work environment.
- Proficient in general office procedures, including filing, record keeping, and documentation.
- Ability to work for extended periods of time at a desk.
- Ability to problem-solve and resolve conflicts using established guidelines and standard operating procedures.
- Ability to exercise independent judgment, make sound decision, and handle multiple competing demands during routine and emergency requests.
- Ability to effectively maintain a high trust level and confidentiality at all times.
- Proficiency with computers, specifically with Microsoft Office Suite and standard office equipment.
- Ability to evaluate, prioritize, and multi-task in stressful situations.
- Ability to handle stressful situations calmly and work with callers who are experiencing a crisis.
- Ability to work evenings, nights, weekends, and holidays.
- Must provide proof of identity and employment eligibility within three days of beginning work.
- This position is assigned to part of the college that is covered by a union shop provision and a collective bargaining agreement. Employees are required to pay an amount equal to the fees or dues required to be a member of the union to the Washington Federation of State Employees within thirty days of their date of hire.
- Must pass a pre-employment background check.
- Must successfully complete of a polygraph test.
- Must obtain Washington State Patrol ACCESS System certification within six months of date of hire.
- Must have the ability to work day, evening, and graveyard shifts; weekends; holidays; during emergency situations; and overtime as needed.
TO SUCCESSFULLY APPLY AND BE CONSIDERED FOR THIS POSITION YOU MUST COMPLETE AND SUBMIT ALL THE FOLLOWING REQUIRED APPLICATION MATERIALS:
1. Possess the skills and abilities required to perform the position;
2. Complete the General Application form (Word | PDF); and
3. Complete a Key Skills and Abilities Inventory form (Word | PDF) to indicate your ability to perform the essential functions of the position.
4. An Affirmative Action Data Sheet (Word | PDF). Note: Submission of this statistical information is voluntary.
Please carefully read the job bulletin and submit all requested items by the closing date listed above. The committee in its screening of applicants will assume your abilities and experience include only those elements specifically documented within your application materials. By submitting a completed application for this position you are acknowledging that all of the information that you have submitted to apply for this job is true and complete to the best of your knowledge. You understand that The Evergreen State College may verify this information and that untruthful or misleading answers are cause for rejection of your application or dismissal if you are hired. If invited for an on-campus interview, you may be required to pay your own travel expenses
Materials may be submitted using any one of the following options:
Mail: The Evergreen State College
Human Resource Services, Library Bldg Room 3102
2700 Evergreen Parkway NW
Olympia, WA 98505
Fax: (360) 867-6823
Or in person to the Human Resource Services office, Library Building room 3102.
Application materials submitted to the College become property of the College and will not be returned.
To request disability accommodation in the application process, call the Human Resource Services Office at (360) 867-5361 (voice), or (360) 867-6834 (TTY) or email your request to firstname.lastname@example.org.