Monday, March 2, 2015

Human Resource Consultant Assistant 2 - Office of the Insurance Commissioner (Tumwater, WA)

Job Title:Human Resource Consultant Assistant 2
Opening Date/Time:Thu. 02/26/15 12:00 AM Pacific Time
Closing Date/Time:Continuous
Salary:$2,724.00 - $3,549.00 Monthly
Job Type:Full Time - Permanent
Location:Thurston County – Tumwater, Washington
Department:Office of the Insurance Commissioner

The Office of the Insurance Commissioner (OIC) is accepting applications for a Human Resource Consultant Assistant 2 (HRCA2) position. The HRCA2 provides specialized paraprofessional support to the agency's HR office. Under supervision, assists the HR team and agency employees with a variety of HR functions. As a member of the HR team, assists the OIC by providing HR support to all OIC employees in order to accomplish the mission of protecting the consumers, the public interest and our state’s economy through fair and efficient regulations of the insurance industry.
The OIC operates under the direction of the state's Insurance Commissioner, a statewide elected official. The agency's mission is consumer protection and regulation of the state's insurance industry. With approximately 220 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund. The OIC values its employees and diversity in the workplace. We challenge our employees to continuously improve the way we do business, and to meet and exceed the needs of our customers. To learn more about this agency, we invite you to visit our website at
Prepares and enters personnel and payroll actions, and maintains documentation accordingly
Tasks include:
  • Prepares appointment letters;
  • Using the Human Resource Management System (HRMS), utilizes the personnel and position screens to enter new hires, rehires, promotions, transfers, separations, terminations, retirements, reallocations, planned working time changes, date specification changes, etc.;
  • Maintains all personnel records on employees which may include LWOP tracking, date adjustments, sending/receiving transmittals, maintaining contact with other state agencies; ensuring correct coding, salary, dates, etc. on personnel actions;
  • Ensures that personnel and position actions are in compliance with CBA, WACs and other written guidance; and,
  • Organizes and maintains current personnel files and off-staff personnel files, position files, training documents and other personnel related documents.
Administrative Support
Tasks include:
  • Processes all employment verifications, ensuring the appropriate permission has been granted; and,
  • Supports the agency service award program.
Internal and External Customer Support
Tasks include:
  • Independently performs assignments such as providing non-complex assistance to clients on the telephone, in person or by e-mail, screening and routing as appropriate;
  • Assist employees with the Employee Self Service system; and,
  • Proctors professional exams for credentials of staff.
Using the NEOGOV Recruitment System, and working under the general guidance of the HRC3 assigned to the recruitment, assists with recruiting efforts
Tasks include:
  • Using the NEOGOV Recruitment system, corresponds with candidates on status of application;
  • Assists with setting up for, and/or monitoring, actual skills testing;
  • Conducts diversity advertising on job announcements; and,
  • Maintains job postings on agency internet using Contribute.
Annual Performance Management Program (PMP) Cycle and Tracking of Annual Requirements
Tasks include:
  • Logs incoming Performance Development Plans (PDP), Position Description Forms (PDF), and Job Analysis (JA) forms;
  • Provides completion statistics as scheduled; and,
  • Through use of Excel, tracks compliance with annual processes, such as Security Awareness Training, Ethics Policy Acknowledgement, and Outside Employment.
New Employee Orientation (NEO) & Other Duties Related to Incoming Staff
Tasks include:
  • Plans, schedules and facilitates NEO program, to include, notification to employees, room scheduling, package preparation, and speaker coordination; and,
  • Prepares orientation packages, and conducts one-on-one on-boarding orientation with new employees.
Business Intelligence (BI)/Human Resource Management System (HRMS) Reports
Tasks include:
  • Working under the direction of the HR Manager or Lead Worker, generates multiple queries through the use of HRMS and Business Intelligence.
Acts as the delegated HR Web Content Owner, posting HR Content to the internet and intranet, to include job postings
Tasks Include:
  • Attends agency web content owner meetings; ensures HR web content is in compliance with agency standards; and,
  • Ensures timely and appropriate postings to HR intranet page and agency internet.
Required Qualifications:
  • High School Diploma or GED;
  • 2 or more years (full-time equivalency) of experience in an office setting performing clerical work, such as answering phones, greeting visitors, opening and distributing mail, data entry, drafting correspondence and responding to email;
  • 6 months of experience in a human resource or fiscal setting (including payroll) where a major job function was to accurately enter and maintain personal and/or payroll confidential information into a Human Resource Management System (HRMS) as part of your primary duties;
  • Intermediate-level experiencing using MS Word;
  • Basic-level experiencing using MS Excel
  • Ability to type 40 words per minute;
  • Written and verbal proficiency in English;
  • Ability to effectively communicate verbally and in writing in order to support employees, and external customers;
  • Ability to critically analyze problems/data, and develop viable solutions;
  • Ability to establish collaborative workplace relationships;
  • Ability to take the initiative to complete tasks;
  • Strong customers service skills;
  • Ability to apply general knowledge of the WAC’s, CBA, and agency policies and procedures, and to refer when more appropriate;
  • Organizational and time management skills to support juggling multiple tasks and meeting demanding deadlines;
  • Regular, punctual and reliable attendance;
  • Ability to accept personal responsibility for the quality and timeliness of work;
  • Ability to effectively organize multiple assignments to produce work products that are accurate, thorough, and on time;
  • Ability to adapt easily to changing business needs, conditions and work responsibilities;
  • Ability to display a positive attitude and optimism about the work to be done; Ability to maintain consistent confidentiality with regard to records and personal employee information; and,
  • Ability to earn others’ trust and respect through consistent honesty and professionalism.
Required Competencies: 
  • Respect, recognition and inclusiveness: Engages in constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect; helps create a work environment that embraces and appreciates diversity; and, recognizes contributions of others within the organization (to include subordinates and peers) --- all of which will enhance the attainment of organizational goals.
  • Accountability: Demonstrates understanding of the link between job responsibilities and organizational goals. Accepts personal responsibility and accountability for the quality and timeliness of own work, and adhering to agency processes/policies.   Manages his or her own performance to meet expectations and achieve expected results.
  • Communication and Collaboration: Actively listens and engages in open, respectful, and cooperative manner. Conveys messages that are effective in communicating information and ideas with others.
  • Customer Focus: Builds and maintains internal and external customer satisfaction with services offered by the organization, both regulatory and consumer based.   Demonstrates sensitivity to public’s perceptions and attitudes.
  • Professionalism and Integrity: Through consistent honesty, forthrightness, and professionalism in all interactions, earns the trust, respect and confidence of co-workers and customers.
Desired Qualifications:
  • One year of experience working in a human resource setting employed by the State of Washington;
  • One year of experience working with the State of Washington’s SAP based Human Resource Management system (HRMS) where a major job function was to accurately enter and maintain personal and confidential information; such as accessing the personnel and position screens to enter new hires, rehires, promotions, transfers, separations, terminations, retirements, reallocations, planned working time changes, date specification changes, etc.
  • One or more years (full-time equivalency) of experience interpreting, explaining, and applying employment/HR related policies and procedures, within a professional Human Resource office setting;
  • One year of experiencing using Washington State HRMS and Washington State Business Intelligence to build and run employment related queries, such as: Employee Position Status, Task Monitoring, Anniversary Date and PID; and,
  • One year of WA State NEOGOV experience, or a similar recruiting software program.
 Supplemental Information:
Outstanding benefits include: health, dental, life and long-term disability insurance; vacation, sick, military and civil leave; dependent care assistance program; employee assistance program; deferred compensation plans;11 paid holidays plus a personal holiday; tuition reimbursement; commute trip reduction; training; and state retirement plans.

The announcement is open until filled; however, initial candidate
review will begin March 10, 2015. Applicants are encouraged to submit at the earliest point of opportunity for first interview consideration. The hiring authority has the right and may exercise the option to make a hiring decision at any time after the initial 7 days of posting.

To be considered for this opportunity, complete an online application with the materials listed below.
1. Go to
2. Click the “Look For Jobs” button.
3. Check the “Office of Insurance Commissioner” box in the Department section.
4. Click the “Apply Search” button.
5. Click Human Resource Consultant Assistant 2.
6. Click the “Apply” button.
7. Follow the online application instructions to complete the online application & include these materials:
· An Online Questionnaire;
· Current resume;
· A detailed letter of interest describing your skills and experience as they relate to the qualifications outlined in this job announcement; and,
· A list of at least three professional references, including contact information for all supervisors for the last five year period.
Incomplete application packages may disqualify an applicant from the selection process.
Note: The act of submitting application materials is considered affirmation that the information provided is complete and truthful. When submitted electronically, you are confirming that all information is true and complete.
If a degree and/or certification is listed by the candidate, proof of degree will be required at the finalist stage; therefore, candidates may want to pre-plan for this.
This position is covered by a union shop provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the WFSE, or arrange to pay to that union a fee equivalent to its regular monthly dues. The union shop provision will be effective on the first day of the month following the employee’s initial 30 days in this classification.
In accordance with RCW 48.02.090(5), Office of Insurance Commissioner employees are prohibited from having any interest, directly or indirectly, in an insurance company other than as a policy holder. This prohibition includes the receipt of renewal commissions.
This announcement is published by the Washington State Office of Insurance Commissioner. The state of Washington is an equal opportunity employer with a commitment to supporting diversity in the workplace. Women, racial and ethnic minorities, persons over 40 years of age, and disabled and Vietnam era veterans are strongly encouraged to apply.
Persons with a disability, who need assistance in the application or testing process, or those needing this announcement in an alternative format, may call Lindsey Henderson, HRC4, at (360) 725-7004. Applicants who are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.