Friday, March 13, 2015

Operations Manager - Dept. of Social and Health Services (Olympia, Washington)

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Job Title:Operations Manager - WMS 02280
Opening Date/Time:Wed. 03/11/15 12:00 AM Pacific Time
Closing Date/Time:Wed. 03/25/15 5:00 PM Pacific Time
Salary:$66,000.00 - $87,780.00 Annually 
Job Type:Full Time - Permanent
Location:Thurston County – Olympia, Washington
Department:Dept. of Social and Health Services


Operating within Department of Social and Health Services (DSHS) Strategic Framework, the Economic Services Administration (ESA) represents more than 4,000 employees working together with the single purpose of improving the safety and health of individuals, families and communities in Washington State.  With a total biennial budget of $2.2 billion, ESA helps low-income people meet their basic needs and achieve economic independence through cash grants, food and medical assistance, work-focused services, and subsidized child care.  ESA also ensures parents provide financial and medical support to their children through child support enforcement.   Nearly one in every four Washington residents seeks assistance through ESA each year.

DSHS, ESA, Division of Program Integrity (DPI) is recruiting for one WMS full-time, permanent position Operations Manager in Olympia. The Operations Manager reports to the Director of DPI for the ESA and is a key member of the Division's leadership team. As Operations Manager, the position works in partnership with the PI director, ESA leadership, and leaders throughout the Department on all operational aspects of the division.

  • The Operations Manager has delegated authority to act on behalf of the Program Integrity Director, carrying out Division-wide/Administration-wide program integrity responsibilities;
  • Develops and manages the Division’s strategic plan and ensures the strategic plan aligns with and supports the Administration and Department plans as well as the Governor’s Results Washington goals and objectives.  Oversees implementation of strategic objectives and tracks to ensure timely completion of action items in the plan; 
  • Serves as the Division’s lead for Lean Initiatives and continuous improvement efforts;  
  • Leads and provides oversight for major cross-division/cross-agency special project involving major program integrity efforts;
  • Develops and manages the Division’s budget and staffing plans.  Monitors spending and makes recommendations regarding the budget to ensure it adequately supports the business needs of the program integrity functions;  
  • Serves as the Division’s subject matter expert and Division lead coordinating PI related audits. Directs and manages the development, update, and tracking of Corrective Action Plans (CAPS). Ensures CAPs are implemented and meet business needs, limiting errors and reducing the potential for future risk to the Administration and Department;
  • Serves as primary legislative liaison for PI, working with the Senior Policy Advisor to coordinate analysis and input regarding proposed legislative changes;
  • Directs and ensures timely, quality completion of complex assignments;   
  • Ensure assignments are responsive, accurate, and reflect the business needs of the organization; 
  • Develops and maintains positive working relationships with key customers, stakeholders, and partners;
  • Accountable to the Program Integrity Director, Chief Operating Officer, Assistant Secretary, and Executive Leadership Team for making professionally sound decisions that reflect the positions of the Program Integrity Director, Chief Operating Officer, and Assistant Secretary. The Operations Manager represents the Director and the Director's positions and priorities and provides expert advice, consultation, and guidance on mission-critical issues;
  • Develops and manages the Division’s strategic plan and ensures the strategic plan aligns with and supports the Administration and Department plans as well as the Governor’s Results Washington goals and objectives;
  • Develops goals, objectives, strategies, and key performance measures. Provides oversight to ensure strategic objectives and related action plans are completed timely;
  • Ensures the Division implements the plan-do-check-act cycle of continually process improvement;
  • Coordinate DPI related audits;
  • Direct and manage development, update, and track Corrective Action Plans (CAPS);
  • Ensure CAPs are implemented and meet business needs, limiting errors and reduction the potential for future risk to the Administration and Department;
  • Participate in the Administration's audit team, comprised of division-level experts;
  • Ensure the Division develops and maintains strong working relationships with key customers, stakeholders, and partners within ESA and with other state and federal agencies, including other ESA divisions and key leaders, the Department’s Office of Fraud Investigations, Health Care Authority, Department of Early Learning, Centers of Medicare and Medicaid Service and federal Food and Nutrition Service.  


Desired Qualifications
  • Bachelor’s degree in social sciences or a related field and four years of combined experience developing and implementing strategic and operational plans,  audit/corrective action/performance improvement plans, and budget development. Equivalent experience may be substituted year for year for required education. 
  • A strong knowledge of strategic planning, continuous improvement and assessment techniques with the ability to model leadership and consultative direction.
  • Experience interpreting State and Federal laws and regulations pertaining to public assistance programs.
  • Experience providing guidance, consultation, and direction to managers.
  • Demonstrated ability to navigate complex reports including computer system models.
  • Superior leadership and collaboration skill, including the ability to listen, understand, facilitate, and work skillfully and persuasively in a team setting without direct authority.
  • Creative problem solver, bringing fresh ideas and a progressive approach and new energy.
  • Demonstrated ability to work effectively and build collaborative relationships.
Preferred Qualifications
  • Customer-focused in defining quality and establishing priorities.
  • Proven effectiveness in partnership with skills to effectively implement change.
  • Excellent verbal and written communication skills. This includes demonstrated ability to present financial and technical information in an understandable format to diverse audience groups.
  • Ability to negotiate contracts as necessary.
 Supplemental Information:
Application Process
Interested applicants should submit the following by close of business, March 25, 2015. 
  • One page letter of interest describing why you are interested in this leadership opportunity
  • Detailed resume
  • Three professional references
  • Two writing samples that demonstrate either your strategic, operational, or performance improvement planning.

Failure to complete the application as outlined above may result in disqualification for consideration for this position.

The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application  process or this job announcement in an alternative format may contact the recruiter at (360) 725-5806. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

If you have questions on how to apply or are experiencing application issues, please contact Taryn Loftness at 360-725-5806 or email: