Tuesday, March 3, 2015

Shift Supervisor-Catholic Community Services

Graveyard Shift Supervisor
Date Open:
Date Closed:
Homeless Adult Services -Nativity House
Reports to:
Program Manager
Full Time W/Benefits
Starting Salary/Hourly Rate:
$17.00 - $18.77 DOE

Program Description:

Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. Nativity House (NH), a program of HAS, is the central hub to serve homeless adults in the Pierce County region.   It operates 24-hour/7-day a week, offering services (emergency shelter, meals, systematic outreach, Rapid Rehousing, Mental Health and Co-Occurring Disorder treatment, Employment Services, Spiritual Support, 50 units of permanent supportive housing, etc.) to meet the basic needs of individuals experiencing chronic homelessness.
Position Description:

The Shift Supervisor for the Nativity is responsible for the management of staff and resources during the assigned shift. The position supervises graveyard staff Fridays--Tuesdays, ensures compliance with safety standards and regulatory requirements, and is responsible for the safety of the entire shift (to include staff and guests).  The supervisor responds to all crisis situations in the overnight shelter, and Nativity House Apartments.
Essential Functions:
Staff Supervision
·      Train, schedule & supervise Program Specialists assigned to your shift. 
·      Conduct annual performance reviews with staff.
·      Promote ongoing training and support, and ensure attendance at all CCS mandatory trainings for site employees.
·      Communicate effectively with staff, setting clear and specific expectations.
·      Review and address workplace safety issues.
·      Mediate and resolve disputes consistent with agency corrective action policy.
·      Commit to, model and assure zero tolerance for discriminatory behavior.
·      Develop and ensure the safekeeping of a workplace that values and supports a culturally and ethnically diverse work environment.
Shelter Responsibilities
·      Respond to crises and provide support to staff and make decisions regarding appropriate outcomes (i.e., referral to MHP’s, 911, Ban, etc.). 
·      Oversee and provide behavioral management by helping staff and guests resolve conflicts and make pro-social choices.
·      Review and approve Ban Reports written by staff and ensure that they are written timely, appropriate to the situation, factual, and behaviorally descriptive.
·      Serve as Roster Manager for On-call pool, to include developing and implementing Policies & Procedures to ensure equitable distribution of on-call hours to on-call staff and ensuring adequate staffing levels to maintain operations.
·      Manage division QI process by scheduling and assisting with quarterly QI file audits for the following teams: Overnight Shelter, Rapid Rehousing Case Managers, Housing Stability Case Managers, and Volunteer Services.
·      Serve as Subject Matter Expert and Administrator for HMIS, ensuring that HMIS data quality is in compliance with contract expectations, and that each intake with guests is thorough and properly entered into HMIS.
·      Ensure that any assigned reports are completed and submitted on a timely basis.
·      Communicate any necessary recommendations for revision to security practices to peers and supervisor as needed to promote a safe environment and to support program and agency goals.
·      Work collaboratively with other Nativity House supervisors to provide coordinated services to guests and to coordinate the assignment and supervision of on-call staff.
·      Ensure that staff monitor security cameras, provide back up to security staff as needed for responding to loitering, drug activity or other behaviors within the surrounding neighborhood.
·      Ensure that appropriate safety and sanitation procedures are being followed by regularly inspecting the facility for cleanliness and safety.
·      Participates in HAS supervisor meetings.
·      Other duties as assigned.
 All employees working in CCS have the responsibility for developing and safekeeping a workplace that values and supports a culturally diverse work environment.  Employees’ treatment of each other, their willingness to try new ways and ideas--all these things contribute greatly to the organization’s success in providing an open, culturally enriched and diverse workplace.
Job Requirements:

·      High School diploma or GED.
·      Two years of supervisory experience and/or working with homeless individuals. 
·      Work with diverse population including people with active mental health and chemical dependency issues.
·      Proof of negative TB test within past 12 months.
·      Ability to obtain a CPR/First Aid Certification.
·      Applicant must successfully pass required background checks prior to an offer of employment.
·      Must have reliable transportation, valid driver’s license and automobile insurance.
·                     Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract)
Preferred Qualifications
·   BA in social services or related field.
·   Experience working with complex databases and running reports from those databases.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer
Please let us know if you need special accommodations to apply or interview for this position.

Please go to https://careers-ccsww.icims.com/

to submit your resume, cover letter and application for this position