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Title:
Graveyard Shift Supervisor |
Date Open:
3/3/2015
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Date Closed:
3/13/2015
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Department:
Homeless Adult Services -Nativity House |
Reports to:
Program
Manager
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Status:
Full
Time W/Benefits
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FLSA:
Non-Exempt
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Starting Salary/Hourly Rate:
$17.00
- $18.77 DOE
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Program
Description:
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Catholic Community Services, Homeless Adult
Services (HAS) is the largest provider of adult homeless services in Tacoma,
Washington. Nativity House (NH), a program of HAS, is the central hub to
serve homeless adults in the Pierce County region. It operates 24-hour/7-day a week, offering
services (emergency shelter, meals, systematic outreach, Rapid Rehousing,
Mental Health and Co-Occurring Disorder treatment, Employment Services,
Spiritual Support, 50 units of permanent supportive housing, etc.) to meet
the basic needs of individuals experiencing chronic homelessness.
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Position
Description:
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The
Shift Supervisor for the Nativity is responsible for the management of staff
and resources during the assigned shift. The position supervises graveyard
staff Fridays--Tuesdays, ensures
compliance with safety standards and regulatory requirements, and is
responsible for the safety of the entire shift (to include staff and
guests). The supervisor responds to
all crisis situations in the overnight shelter, and Nativity House
Apartments.
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Essential
Functions:
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Staff Supervision
·
Train, schedule & supervise Program
Specialists assigned to your shift.
· Conduct
annual performance reviews with staff.
· Promote
ongoing training and support, and ensure attendance at all CCS mandatory
trainings for site employees.
· Communicate
effectively with staff, setting clear and specific expectations.
· Review
and address workplace safety issues.
· Mediate
and resolve disputes consistent with agency corrective action policy.
· Commit
to, model and assure zero tolerance for discriminatory behavior.
· Develop
and ensure the safekeeping of a workplace that values and supports a
culturally and ethnically diverse work environment.
Shelter Responsibilities
·
Respond to crises and provide support to
staff and make decisions regarding appropriate outcomes (i.e., referral to
MHP’s, 911, Ban, etc.).
· Oversee
and provide behavioral management by helping staff and guests resolve
conflicts and make pro-social choices.
· Review
and approve Ban Reports written by staff and ensure that they are written
timely, appropriate to the situation, factual, and behaviorally descriptive.
· Serve
as Roster Manager for On-call pool, to include developing and implementing
Policies & Procedures to ensure equitable distribution of on-call hours
to on-call staff and ensuring adequate staffing levels to maintain
operations.
· Manage
division QI process by scheduling and assisting with quarterly QI file audits
for the following teams: Overnight Shelter, Rapid Rehousing Case Managers,
Housing Stability Case Managers, and Volunteer Services.
· Serve
as Subject Matter Expert and Administrator for HMIS, ensuring that HMIS data
quality is in compliance with contract expectations, and that each intake
with guests is thorough and properly entered into HMIS.
· Ensure
that any assigned reports are completed and submitted on a timely basis.
· Communicate
any necessary recommendations for revision to security practices to peers and
supervisor as needed to promote a safe environment and to support program and
agency goals.
· Work
collaboratively with other Nativity House supervisors to provide coordinated
services to guests and to coordinate the assignment and supervision of
on-call staff.
· Ensure
that staff monitor security cameras, provide back up to security staff as
needed for responding to loitering, drug activity or other behaviors within
the surrounding neighborhood.
· Ensure
that appropriate safety and sanitation procedures are being followed by
regularly inspecting the facility for cleanliness and safety.
· Participates
in HAS supervisor meetings.
· Other
duties as assigned.
All employees working in CCS have the responsibility for
developing and safekeeping a workplace that values and supports a culturally
diverse work environment. Employees’ treatment of each other, their
willingness to try new ways and ideas--all these things contribute greatly to
the organization’s success in providing an open, culturally enriched and
diverse workplace.
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Job Requirements:
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·
High School diploma or GED.
·
Two years of supervisory experience and/or
working with homeless individuals.
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Work with diverse population including
people with active mental health and chemical dependency issues.
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Proof of negative TB test within past 12
months.
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Ability to obtain a CPR/First Aid
Certification.
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Applicant must successfully pass required
background checks prior to an offer of employment.
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Must have reliable transportation, valid
driver’s license and automobile insurance.
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Must have an acceptable driving record per
CCS’ driving policy. (required to provide current driving abstract)
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Preferred Qualifications
·
BA in social services or related field.
· Experience
working with complex databases and running reports from those databases.
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Catholic Community Services and Catholic Housing Services is an Equal
Opportunity Employer
Please let us know if you need special accommodations to apply or
interview for this position.
APPLICATION PROCEDURE
Please go to https://careers-ccsww.icims.com/
to submit your resume, cover letter and application for this position
