Inside Sales Representative
Carlile Transportation Systems, Inc.
Location: Tacoma, WA
Compensation: DOE + Benefits
Employee Type: Full-Time Employee
Travel: Negligible
Education: Bachelor’s Degree in Business or related field
Experience: 2 years sales, pricing and or customer service
Division: Commercial Sales
Expectation for all Employees:
At Carlile Transportation Systems our employees place the highest priority on identifying, evaluating, analyzing, and controlling workplace safety and health hazards. This includes developing systematic policies, procedures, and practices fundamental to creating and maintaining a safe and healthy working environment. As an employee of Carlile you will be expected to support the organization’s philosophy on safety as well as our company mission, vision, and values. Carlile employees are expected to exhibit the following behavior in all we do: excellence, competence, collaboration, innovation, respect, personalization, accountability, ownership and commitment to our fellow employees, business partners and community. It is with help of all employees that we attain excellence.
Requirements
Phone sales with customers to uncover their needs and provide proper solutions
Outbound phone prospecting with follow-up calls and emails to qualify new leads in a targeted market
Handling inbound, unsolicited prospect calls and convert into sales
Establish rates and price quotes for customers ranging from LTL, TL, Logistics and other company services
Successfully meeting sales and conversion quotas established for the commercial sales team
Investigating and troubleshooting customer service and operational issues
Delivering qualified opportunities to Account Managers where appropriate
Keeping current on Company service offerings and marketing efforts
Inputting all sales call activity into CRM system for knowledge management and reporting
Providing support and order information to Account Managers as needed
Preparing professional customer presentations or marketing materials in MS Word, Excel, and PowerPoint
Administrative duties as assigned
Qualifications
High School Diploma or GED equivalent required, Bachelor’s degree in business or related field a plus
Ability to work with mathematical concepts such as fractions, percentages, ratios and practical situations
Ability to convert between the US and Metric system of measure and weight
General computer knowledge with intermediate to advanced skills in Microsoft Word, Excel, PowerPoint, Outlook and the Internet required
Strong grammar, spelling, and administrative skills required
Must be punctual, reliable and organized
The ability to perform all essential duties and responsibilities in a safe and ethical manner
An enthusiastic and positive work attitude with strong interpersonal skills
Ability to exhibit a professional attitude and appearance
Drives high level of customer satisfaction
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write correspondence and letters.
Ability to effectively present information one-on-one and in small group situations to with customers, clients, and other employees
Carlile Transportation Systems, Inc.
Job Title: Credit and Collections Supervisor Job
Location: Tacoma, WA
Company: Carlile Transportation Systems, Inc FLSA
Classification: Exempt
Reports To: Manager of Data Entry and Rating Compensation: DOE
POSITION PROFILE (Job Summary)
This position is responsible for the protection, reporting and collection of the trade accounts receivable assets and the control of credit extension. The position is a full-time exempt position.
ESSENTIAL JOB RESPONSIBILITIES AND RESULTS
Directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supervision and management of the Credit and Collections Department, providing corporate policy and internal procedures and guidelines pertaining to credit and collections.
Provide guidelines and procedures for tariff, contracts and inter-departmental processes with the ultimate goal of maximizing cash flow through improved procedures.
Approval and control of customer related volume agreements and responsibility for the control of the operating system customer information to avoid duplication and provide credit control.
Major accounts reconciliation and customer negotiation in the event of account and/or documentation disputes.
Researches, identifies, and resolves root causes for invoice disputes and communicates action plan with account management.
Uses expert skills with Microsoft Excel and Word to analyze portfolio trends and report findings.
Prepares Weekly Aging Reports
Develops and implements processes and procedures.
Ensures and monitors the departments KPI’s and ensures they are met on a regular basis.
Monitors Tier 1 customer account records, initiates contact to resolve delinquency issues, keeps portfolio under assigned targets, and works with commercial team to facilitate timely collection while maintaining positive customer relationships
QUALIFICATIONS (Education, Experience and Certifications)
High school diploma or GED required; Bachelor’s degree preferred (in accounting, finance, business or related field).
Five years related accounting/finance experience.
Three years minimum accounting supervisory experience.
Transportation industry experience a plus.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of laws regulating credit and collection practices.
Working knowledge of accounting software.
Good accounting skills.
Excellent customer service skills.
Excellent negotiation skills.
Good verbal and written communication skills.
Must be a team player.
Good organizational skills.
Carlile Transportation Systems, Inc.
Ability to multi-task and prioritize.
Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).
Carlile Transportation Systems, Inc.
Location: Tacoma, WA
Compensation: DOE + Benefits
Employee Type: Full-Time Employee
Travel: Negligible
Education: Bachelor’s Degree in Business or related field
Experience: 2 years sales, pricing and or customer service
Division: Commercial Sales
Expectation for all Employees:
At Carlile Transportation Systems our employees place the highest priority on identifying, evaluating, analyzing, and controlling workplace safety and health hazards. This includes developing systematic policies, procedures, and practices fundamental to creating and maintaining a safe and healthy working environment. As an employee of Carlile you will be expected to support the organization’s philosophy on safety as well as our company mission, vision, and values. Carlile employees are expected to exhibit the following behavior in all we do: excellence, competence, collaboration, innovation, respect, personalization, accountability, ownership and commitment to our fellow employees, business partners and community. It is with help of all employees that we attain excellence.
Requirements
Phone sales with customers to uncover their needs and provide proper solutions
Outbound phone prospecting with follow-up calls and emails to qualify new leads in a targeted market
Handling inbound, unsolicited prospect calls and convert into sales
Establish rates and price quotes for customers ranging from LTL, TL, Logistics and other company services
Successfully meeting sales and conversion quotas established for the commercial sales team
Investigating and troubleshooting customer service and operational issues
Delivering qualified opportunities to Account Managers where appropriate
Keeping current on Company service offerings and marketing efforts
Inputting all sales call activity into CRM system for knowledge management and reporting
Providing support and order information to Account Managers as needed
Preparing professional customer presentations or marketing materials in MS Word, Excel, and PowerPoint
Administrative duties as assigned
Qualifications
High School Diploma or GED equivalent required, Bachelor’s degree in business or related field a plus
Ability to work with mathematical concepts such as fractions, percentages, ratios and practical situations
Ability to convert between the US and Metric system of measure and weight
General computer knowledge with intermediate to advanced skills in Microsoft Word, Excel, PowerPoint, Outlook and the Internet required
Strong grammar, spelling, and administrative skills required
Must be punctual, reliable and organized
The ability to perform all essential duties and responsibilities in a safe and ethical manner
An enthusiastic and positive work attitude with strong interpersonal skills
Ability to exhibit a professional attitude and appearance
Drives high level of customer satisfaction
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write correspondence and letters.
Ability to effectively present information one-on-one and in small group situations to with customers, clients, and other employees
Carlile Transportation Systems, Inc.
Job Title: Credit and Collections Supervisor Job
Location: Tacoma, WA
Company: Carlile Transportation Systems, Inc FLSA
Classification: Exempt
Reports To: Manager of Data Entry and Rating Compensation: DOE
POSITION PROFILE (Job Summary)
This position is responsible for the protection, reporting and collection of the trade accounts receivable assets and the control of credit extension. The position is a full-time exempt position.
ESSENTIAL JOB RESPONSIBILITIES AND RESULTS
Directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supervision and management of the Credit and Collections Department, providing corporate policy and internal procedures and guidelines pertaining to credit and collections.
Provide guidelines and procedures for tariff, contracts and inter-departmental processes with the ultimate goal of maximizing cash flow through improved procedures.
Approval and control of customer related volume agreements and responsibility for the control of the operating system customer information to avoid duplication and provide credit control.
Major accounts reconciliation and customer negotiation in the event of account and/or documentation disputes.
Researches, identifies, and resolves root causes for invoice disputes and communicates action plan with account management.
Uses expert skills with Microsoft Excel and Word to analyze portfolio trends and report findings.
Prepares Weekly Aging Reports
Develops and implements processes and procedures.
Ensures and monitors the departments KPI’s and ensures they are met on a regular basis.
Monitors Tier 1 customer account records, initiates contact to resolve delinquency issues, keeps portfolio under assigned targets, and works with commercial team to facilitate timely collection while maintaining positive customer relationships
QUALIFICATIONS (Education, Experience and Certifications)
High school diploma or GED required; Bachelor’s degree preferred (in accounting, finance, business or related field).
Five years related accounting/finance experience.
Three years minimum accounting supervisory experience.
Transportation industry experience a plus.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of laws regulating credit and collection practices.
Working knowledge of accounting software.
Good accounting skills.
Excellent customer service skills.
Excellent negotiation skills.
Good verbal and written communication skills.
Must be a team player.
Good organizational skills.
Carlile Transportation Systems, Inc.
Ability to multi-task and prioritize.
Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).
