Title: Front Desk Program Specialist Date Open: 4/22/2015 Date Closed: Until Filled
Department: Nativity House Apartments Reports to: Program Supervisor
Status: Full time w/benefits FLSA: Non-Exempt Starting Salary/Hourly Rate: $13.75 - $15.18 DOE
Program Description:
Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. Nativity House (NH), a program of HAS, is the central hub to serve homeless adults in the Pierce County region. It operates 24-hours/7-days a week, offering services (emergency shelter, meals, systematic outreach, Rapid rehousing, Mental Health and Co-Occurring Disorder treatment, Employment Services, Spiritual Support, 50 units of permanent supportive housing, etc.) to meet the basic needs of individuals experiencing chronic homelessness.
Position Description:The Front Desk Program Specialist is responsible for staffing the front desk of the Nativity House Apartments, a 50 unit affordable housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished studio apartments with a secured and monitored front door entry. This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors. Nativity House Apartments and Nativity House Service Center is a multi-housing and services facility for currently and formerly homeless individuals. The Front Desk Program Specialist will have access to all parts of the building including the Nativity House Service Center that provides emergency shelter to 167 men and women each night, and a day center and hot meals program for hundreds of people daily that are in need. However, while on shift at the front desk, the Front Desk Program Specialist’s primary focus is the Nativity House Apartments while working in-partnership with the Nativity House Service Center staff to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors. This is a Monday - Friday 8am - 4pm position.
Essential Functions: * Staff the front desk to include answering the phone, authorizing entry access and monitoring the security of the facility. * Monitor and enforce the program policies with residents, guests, and visitors. * Conduct safety checks of all entrances and exits. Ensure emergency doors are not propped open and/or being used as ingress or egress when there is not an emergency. Monitor all exits and entrances between Nativity House Apartments and the Nativity House Services Center. * Maintain facility upkeep in the common areas by ensuring residents, guests and visitors do not leave garbage, personal items, etc. in the common areas. * Inform appropriate personnel of problems with operation of appliances, plumbing, heating and electrical systems to ensure site remains safe and operational. * Maintain order and communicate/enforce rules and policies. a) Log in /out all visitors. b) Record significant occurrences in logbook in a professional manner. d) Initiate and model respectful interactions with residents. * Maintain an atmosphere that is welcoming to all and provides safety, security and supportive connections.
* Provide residents with information about on-site services and public resources. * Work with and support case managers, volunteer staff and interns. * Responsible for providing back-up if shift staffing levels require. * Assist in coordinating transportation needs. * Responsible for some facility upkeep including sweeping and sanitizing surfaces. * Report program violations immediately to the Business Manager. * Assist Business Manager in administrative duties as needed. * Respond to facility and/or resident emergencies. * Other duties as assigned.
Job Requirements:
Minimum Qualifications: 1. High School Diploma or G.E.D. 2. Applicant must successfully pass required background checks prior to an offer of employment. 3. Proof of negative TB test within the past 12 months 4. Ability to work effectively with people displaying a wide range of varying behaviors. 5. Ability to communicate and work effectively with diverse populations. 6. Willingness and ability to make sound judgments without on-site supervision. 7. Work history, which demonstrates reliability and dependability. 8. Provide adequate shift coverage. 9. Must have reliable transportation, valid driver’s license and automobile insurance. 10. Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract) 11. Committed to developing and safekeeping a workplace that values and supports a positive team orientated work environment. 12. Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services 13. Support and contribute to a creative, collaborative and respectful environment that promotes teamwork 14. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations. Preferred Qualifications 1. Experience in social service is desirable; personal experience and understanding of homeless population may be substituted. 2. Experience working with people that are experiencing current homelessness and/or formerly homeless. 3. Experience working in a residential setting including permanent, transitional and/or emergency shelter.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer
Please let us know if you need special accommodations to apply or interview for this position.
APPLICATION PROCEDURE
Please go to https://careers-ccsww.icims.com/
to submit your resume, cover letter and application for this position
Department: Nativity House Apartments Reports to: Program Supervisor
Status: Full time w/benefits FLSA: Non-Exempt Starting Salary/Hourly Rate: $13.75 - $15.18 DOE
Program Description:
Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. Nativity House (NH), a program of HAS, is the central hub to serve homeless adults in the Pierce County region. It operates 24-hours/7-days a week, offering services (emergency shelter, meals, systematic outreach, Rapid rehousing, Mental Health and Co-Occurring Disorder treatment, Employment Services, Spiritual Support, 50 units of permanent supportive housing, etc.) to meet the basic needs of individuals experiencing chronic homelessness.
Position Description:The Front Desk Program Specialist is responsible for staffing the front desk of the Nativity House Apartments, a 50 unit affordable housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished studio apartments with a secured and monitored front door entry. This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors. Nativity House Apartments and Nativity House Service Center is a multi-housing and services facility for currently and formerly homeless individuals. The Front Desk Program Specialist will have access to all parts of the building including the Nativity House Service Center that provides emergency shelter to 167 men and women each night, and a day center and hot meals program for hundreds of people daily that are in need. However, while on shift at the front desk, the Front Desk Program Specialist’s primary focus is the Nativity House Apartments while working in-partnership with the Nativity House Service Center staff to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors. This is a Monday - Friday 8am - 4pm position.
Essential Functions: * Staff the front desk to include answering the phone, authorizing entry access and monitoring the security of the facility. * Monitor and enforce the program policies with residents, guests, and visitors. * Conduct safety checks of all entrances and exits. Ensure emergency doors are not propped open and/or being used as ingress or egress when there is not an emergency. Monitor all exits and entrances between Nativity House Apartments and the Nativity House Services Center. * Maintain facility upkeep in the common areas by ensuring residents, guests and visitors do not leave garbage, personal items, etc. in the common areas. * Inform appropriate personnel of problems with operation of appliances, plumbing, heating and electrical systems to ensure site remains safe and operational. * Maintain order and communicate/enforce rules and policies. a) Log in /out all visitors. b) Record significant occurrences in logbook in a professional manner. d) Initiate and model respectful interactions with residents. * Maintain an atmosphere that is welcoming to all and provides safety, security and supportive connections.
* Provide residents with information about on-site services and public resources. * Work with and support case managers, volunteer staff and interns. * Responsible for providing back-up if shift staffing levels require. * Assist in coordinating transportation needs. * Responsible for some facility upkeep including sweeping and sanitizing surfaces. * Report program violations immediately to the Business Manager. * Assist Business Manager in administrative duties as needed. * Respond to facility and/or resident emergencies. * Other duties as assigned.
Job Requirements:
Minimum Qualifications: 1. High School Diploma or G.E.D. 2. Applicant must successfully pass required background checks prior to an offer of employment. 3. Proof of negative TB test within the past 12 months 4. Ability to work effectively with people displaying a wide range of varying behaviors. 5. Ability to communicate and work effectively with diverse populations. 6. Willingness and ability to make sound judgments without on-site supervision. 7. Work history, which demonstrates reliability and dependability. 8. Provide adequate shift coverage. 9. Must have reliable transportation, valid driver’s license and automobile insurance. 10. Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract) 11. Committed to developing and safekeeping a workplace that values and supports a positive team orientated work environment. 12. Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services 13. Support and contribute to a creative, collaborative and respectful environment that promotes teamwork 14. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations. Preferred Qualifications 1. Experience in social service is desirable; personal experience and understanding of homeless population may be substituted. 2. Experience working with people that are experiencing current homelessness and/or formerly homeless. 3. Experience working in a residential setting including permanent, transitional and/or emergency shelter.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer
Please let us know if you need special accommodations to apply or interview for this position.
APPLICATION PROCEDURE
Please go to https://careers-ccsww.icims.com/
to submit your resume, cover letter and application for this position
