Monday, August 10, 2015

State of Washington (Retsil, WA)

State of Washington Dept. of Veterans Affairs invites applications for the position of:
Administrative Assistant 5
SALARY: $3,478.00 - $4,562.00 Monthly
OPENING DATE: 08/05/15
CLOSING DATE: 08/15/15 11:59 PM
The Washington State Department of Veterans Affairs is pleased to announce the recruitment for an Administrative Assistant 5 at the Washington Veterans Home, located in Retsil.
The Washington State Department of Veterans Affairs (WDVA) is comprised of more than 800 dedicated staff who strives to fulfill WDVA's mission of "Serving Those Who Served." To achieve this mission, WDVA provides critical services to veterans and their families, both in the community and among three veterans’ homes within the State of Washington. WDVA is a national leader in the quality of and advocacy for veterans claims submitted to the U.S. Department of Veterans Affairs, reaching out to Washington's more than 600,000 veterans.
WDVA operates three veterans’ homes in Port Orchard, Orting, and Spokane, providing Medicare and Medicaid nursing care for honorably discharged veterans, to include, in some instances, their spouses, widow(er) s, or gold star parents. For more information, visit our website at
The Administrative Assistant 5 will coordinate and manage the daily operations of the office of the Superintendent. If selected, you will provide public relations and general information to a wide range of staff and visitors to include legislators, judges, labor representatives, public officials, veterans’ organizations, residents and their families. You will serve as contact and liaison between Superintendent and external customers of the program as well as assist in resolution of customer complaints or refer to appropriate area. Maintain confidentiality of sensitive records and information. Handle potentially sensitive issues with professionalism and integrity. Provide caring and compassionate assistance to residents and resolve concerns.
Some of what you will be doing:
Responsible for reviewing and tracking monthly and yearly budget forms in conjunction with Financial Analyst.
Monitor staff assignments on behalf of the Superintendent.
Monitor and approve purchase requests on behalf of the Superintendent.
Monitor and review monthly budget expenses.
Research discrepancies and prepares monthly Executive Budget Presentation.
Assist social service staff, through the provision of administrative support services, in provision of services to accomplish Care Conferences.
Interact with and provide facility tours for prospective residents and their families.
Advise and counsel applicants seeking admission to State Veterans’ Homes regarding eligibility.
Continuously review resident’s benefits, and files claims to ensure qualified veterans receive all the benefits for which they are eligible whether through the Federal Department of Veterans Affairs or other Federal or State programs.
Respond to requests from residents and/or authorized family members, and guardians regarding the balance in the resident’s trust account. Inform residents and/or authorized family members and guardians of the amount of cost of care that is due.
Required Qualifications
Strong knowledge of Microsoft Office programs including Access, Outlook, PowerPoint, Excel, Visio, Publisher, and Word.
Experience in healthcare business-related functions (cashiering, billing, insurance, benefits).
Experience in scheduling/coordinating and arranging meetings/appointments and travel.
Basic knowledge of budgeting and accounting processes.
Ability to plan facility level events and to perform research and compile data.
Candidates must also demonstrate a high level of competency in the following areas:
Communication: Ability to interact professionally with staff at all levels and members of the community. Exhibit strong oral and written communication skills. Practice quality customer service, including strong verbal and non-verbal skills, listening skills. Communication skills in confidentiality and diplomacy, handling disgruntled complaints on the phone, or in person. Customer service skills to be able to interact with residents, families, professional multidisciplinary team, outside agencies on a regular basis.
Leadership/Influence: Ability to lead staff and promote a positive work environment to support the mission, vision, values and goals of the agency. Proven supervisory experience and command.
Ethics and Integrity: Ability to exercise a high degree of discretion and judgment in delivering professional and accurate information on behalf of the Superintendent and Operations Manager. Maintain confidentiality at all times.
Team Building: Ability to effectively coordinate and manage projects and assignments with other divisions and agencies.
Initiative: Ability to work independently, conduct research, and find solutions to issues. Self-motivated and accountable for meeting project deadlines and deliverables.
Organizational Skills: Must be extremely organized and able to multi-task. Ability to manage multiple, time-sensitive programs and projects with results-oriented approach.
Preferred Qualifications
Bachelor’s degree Public or Business Administration and four years of experience in a comparable position providing assistance to a senior level administrator.
Three years of administrative or supervisory experience.
Knowledge of geriatric care, medical terminology, and experience working in a long-term care environment.
Understanding of Federal and State regulations related to resident care, personnel, and financial management.
Training in Microsoft Office programs (Access, Outlook, PowerPoint, Excel, Visio, Publisher, and Word).
Special Requirements
Must pass a background check every two years
Annual TB testing
*** In your letter of interest, please include in detail how you meet the required qualifications. In addition, please include any of the preferred qualifications that you meet. Applicants who fail to include this information may not move forward in the selection process. Initial screening will be based on information contained in your response to a supplemental questionnaire, as well as your application profile. Please be sure to respond fully and completely to the supplemental questionnaire and submit a completed application profile, a current resume, and three professional references including at least two supervisors in the supplemental question section when prompted. Comments such as “see attachments” or “on file” will be considered incomplete and may not be considered to move forward in the selection process.
NOTE: Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For questions about Veterans Preference, Please email us at
The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 725-2204 or toll free (800) 562-0132 and select option 5. For questions about this recruitment, call (360)725 -2204. TTY users should first call 711 to access the Washington Relay Service.