Thursday, October 1, 2015

PT/SP Guest Services and Sales Associate (Metro parks - STAR Center)

CLOSING DATE: Open until filled
HOURLY WAGE: $9.67-12.96/hr (DOQ)
LOCATION: STAR Center, 3873 S. 66th St.
HOURS: approx. 6 – 23 hours per week. Schedule may vary and include weekend and evening work.
SUPERVISOR: Matthew Kerns
CLASSIFICATION: This position is classified as a parttime/seasonal position and is not eligible for health benefits or paid leave. Enrollment in the WA state retirement system is mandatory. This position is an at-will position with no written or implied contractual agreement.

STAR Center welcomes people of all ages and abilities to connect with friends, explore, stay active and have fun. This state-of-the art, eco-focused recreational complex offers extensive indoor and outdoor facilities, a rich array of high-quality programs and a fun, friendly and welcoming atmosphere.

DUTIES: Under the direction of an assigned supervisor, provide general and specific information to visitors; promote and sell STAR Center memberships, rentals, programs and activities; provide room preparation for programs and rentals; perform a variety of clerical support; greet customers; ensure customers feel at home at STAR Center. Take computerized, in‐person and phone registration; assist customers using self-registration kiosk. Open and close facility. Promote and sell MPT memberships, rentals, programs and activities. Collect and count money and make change. Reconcile till to cash receipt and prepare monies for bank deposits and weekly revenue reports. Perform general clerical duties for center and program staff. Provide information, receive and process requests and complaints and route individuals as appropriate. Be able to adapt as necessary to work with people of all ages, abilities, backgrounds, and interests. Some guest service positions may also host and monitor rentals including provide customer support and enforcement of rental rules. Perform other duties as assigned.


  • Must be customer service oriented with a positive and cheerful attitude. Must have excellent customer service skills. 
  • Must be able to communicate effectively with the general public and fellow staff. Good oral and written communication skills required. 
  • Must have basic computer skills 
  • Must be willing to work flexible hours, to include weekends, evenings and holidays, and fill in at different locations when needed. 
  • Ability to perform a variety of responsible clerical duties 
  • Multi lingual skills desirable (i.e. Spanish, Russian, Ukrainian, Korean, Vietnamese, American Sign and/or Cambodian)


  • Employment is subject to a national and/or Washington State Patrol background inquiry pursuant to RCW 43.43.832 
  • Job applicants must be able to prove authorization to work in the United States at the time of a job offer as required by the 1986 Federal Immigration Reform and Control Act. Documentation establishing authorization to work may include a Social Security Card, picture ID and/or other approved documentation. 
PHYSICAL DEMANDS: Sight to read and prepare records and reports. Dexterity of hands and fingers to operate office equipment. Hearing and speaking to exchange information. Sitting and operating a computer keyboard for extended periods of time. Bending and reaching to retrieve and maintain files. Lifting and carrying boxes and other objects weighing up to 30 pounds.

APPLICATION PROCESS: Applicants must submit an official completed and signed Metropolitan Park District application form. Resumes received without the required application form will not be accepted. Applications can be obtained at the Metro Parks Tacoma Administration building located at 4702 S. 19th St., Tacoma, WA 98405 or by visiting the Metro Parks Tacoma web site at Applications must be mailed or submitted to Metro Parks Tacoma, 4702 S. 19th St, Tacoma, WA 98405. Please do not fax or email applications.

Accommodation to participate in the job application and/or selection process for employment will be made upon request with reasonable notice. Please contact the Human Resources Department for further information.

SELECTION PROCESS: Those applicants showing evidence of meeting the minimum qualifications and appraisal of experience and training may be scheduled for further review. Metro Parks may elect to give an exam to those candidates scheduled for further review. It is the responsibility of the applicant to supply sufficient information and detail to permit Metro Parks to properly evaluate their qualifications and abilities as they relate to the position.

EQUAL OPPORTUNITY: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Veterans encouraged to apply.

GENERAL INFORMATION: Please clearly indicate the position that you are applying for on the application form. Your application will be forwarded to the appropriate hiring supervisor for the position. It is the responsibility of the applicant to supply sufficient information and detail to permit a proper evaluation of your qualifications and ability as they relate to the position.

A completed and signed application form is required. A response of "see resume" will not be considered an adequate response and may eliminate you from the process. You may attach a resume, however, it is not required. The information from your resumes will not be used to determine if minimum qualifications are met. All qualifying information must appear on the application form.

It is your responsibility to make copies of your application and/or resume if needed. Metro Parks Tacoma will not return or make copies of any items supplied for the application process.

Due to the high volume of seasonal/part-time applications received, MPT is unable to respond to every application. Applicants selected for further review of a seasonal and/or part-time position will be contacted directly by the hiring manager.

Positions may require weekend shifts and may require night shift, holiday, and overtime.

Metro Parks Tacoma is a drug and alcohol free workplace.

All positions are at-will positions, with no written or implied contractual agreement.


Metro Parks Tacoma • Human Resources Department, 4702 S. 19th Street, Tacoma WA 98405-1175