L&I Communication Consultant 1
SALARY: $2,482.00 - $3,213.00 Monthly
OPENING DATE: 05/14/15
CLOSING DATE: 05/21/15 11:59 PM
DESCRIPTION:
Apply today! Application review begins immediately. When a sufficient amount of applications is received, we may choose to give consideration to L&I employees only, for the duration of the job announcement.
It's here, your opportunity to join L&I in furthering the agency's mission of “Keeping Washington safe and working” by providing timely, accurate written translations and customer service to Washington customers. Bring your strong command of the English language, solid writing and editing skills to L&I; the employer of choice.
You’ll process a high volume of translation requests that are received agency wide throughout the day. In addition, will track the translations sent to multiple vendors and follow up with vendors to ensure quality performance.
You’ll explain agency policies, procedures and processes. Review documents, inform customers of their rights and responsibilities. You’ll act as a liaison between the customer and the agency; resolve customer service related complaints, respond to questions about agency programs and how to access agency services.
Some of what you will do:
· Process world language translation requests made by L&I internal customer’s agency wide; review requests for compliance with agency guidelines and rules.
· Communicate with outside vendor to ascertain quote/cost, turnaround time and viability of translation. Monitor and track timeliness of the completed document. Track the status of the translations sent to the vendor and conduct follow ups if needed.
· Update procedures; create, maintain desk manuals, i.e. world language translations, Spanish translation procedures manual, contractor and Braille manuals as the translation processes evolves, as needed.
· Review data and edit documents in Excel for translation requests. Create, edit, update and maintain multiple Excel spreadsheets. Compile data and prepare Excel reports including historical data, and graphs capturing language trends translations processed, costs etc.
· Provide direct customer service to a high volume of internal and external callers on the LISTENS Hotline using an automated phone system.
· Assist claim managers in obtaining medical information and other information needed for them to adjudicate claims.
· Review and research file documentation to resolve customer related complaints and advise customers of proper procedures involved in appealing agency decisions.
Who should apply
We seek professional with strong writing and editing skill with a minimum of one year experience reviewing and editing documents in English.
What we are looking for:
· Pleasant, patient, compassionate, courteous, respectful and professional in all interactions.
· Intermediate/advance level ability to use Word, Excel and Outlook with the ability to access and move between multiple computer programs.
· Must be able to create and edit formulas, produce reports, graphs and charts in Excel.
· Rigorous attention to detail and ability to ensure follow-up on all tasks assigned · Strong command of English language.
· Ability to handle high stress or adverse situations, working calmly and accurately, while helping calm others.
· Exceptional customer service skills with experience answering a high volume of incoming telephone calls.
SUPPLEMENTAL INFORMATION:
This job announcement may be used to fill multiple vacancies
Application assessment will be ongoing and the hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant’s advantage to apply as early as possible.
Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Prior to any new appointment into L&I a background check, including criminal record history, will be conducted.
To apply, follow the "Apply" link above
Jobs advertised as Open Continuous will be closed without notice. It is to your advantage to apply quickly.
Only complete applications will be considered. Be sure to answer all supplemental questions.
We’re looking for evidence that you have the skills, experience, and abilities indicated in this announcement. Information you provide will be used for deciding who'll be selected for the next step in our process.
For more information about the Department of Labor & Industries visit: http://www.lni.wa.gov/
OR
Contact us at: Jobs@Lni.wa.gov
Persons with a disability, who need assistance in the application process, or those needing this announcement in an alternative format, may call (360) 902-9152. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.
The State of Washington is an Equal Opportunity Employer.
If you would like view the original document please follow this link: http://agency.governmentjobs.com/washington/job_bulletin.cfm?JobID=1146875[5/15/2015 3:32:38 PM]
SALARY: $2,482.00 - $3,213.00 Monthly
OPENING DATE: 05/14/15
CLOSING DATE: 05/21/15 11:59 PM
DESCRIPTION:
Apply today! Application review begins immediately. When a sufficient amount of applications is received, we may choose to give consideration to L&I employees only, for the duration of the job announcement.
It's here, your opportunity to join L&I in furthering the agency's mission of “Keeping Washington safe and working” by providing timely, accurate written translations and customer service to Washington customers. Bring your strong command of the English language, solid writing and editing skills to L&I; the employer of choice.
You’ll process a high volume of translation requests that are received agency wide throughout the day. In addition, will track the translations sent to multiple vendors and follow up with vendors to ensure quality performance.
You’ll explain agency policies, procedures and processes. Review documents, inform customers of their rights and responsibilities. You’ll act as a liaison between the customer and the agency; resolve customer service related complaints, respond to questions about agency programs and how to access agency services.
Some of what you will do:
· Process world language translation requests made by L&I internal customer’s agency wide; review requests for compliance with agency guidelines and rules.
· Communicate with outside vendor to ascertain quote/cost, turnaround time and viability of translation. Monitor and track timeliness of the completed document. Track the status of the translations sent to the vendor and conduct follow ups if needed.
· Update procedures; create, maintain desk manuals, i.e. world language translations, Spanish translation procedures manual, contractor and Braille manuals as the translation processes evolves, as needed.
· Review data and edit documents in Excel for translation requests. Create, edit, update and maintain multiple Excel spreadsheets. Compile data and prepare Excel reports including historical data, and graphs capturing language trends translations processed, costs etc.
· Provide direct customer service to a high volume of internal and external callers on the LISTENS Hotline using an automated phone system.
· Assist claim managers in obtaining medical information and other information needed for them to adjudicate claims.
· Review and research file documentation to resolve customer related complaints and advise customers of proper procedures involved in appealing agency decisions.
Who should apply
We seek professional with strong writing and editing skill with a minimum of one year experience reviewing and editing documents in English.
What we are looking for:
· Pleasant, patient, compassionate, courteous, respectful and professional in all interactions.
· Intermediate/advance level ability to use Word, Excel and Outlook with the ability to access and move between multiple computer programs.
· Must be able to create and edit formulas, produce reports, graphs and charts in Excel.
· Rigorous attention to detail and ability to ensure follow-up on all tasks assigned · Strong command of English language.
· Ability to handle high stress or adverse situations, working calmly and accurately, while helping calm others.
· Exceptional customer service skills with experience answering a high volume of incoming telephone calls.
SUPPLEMENTAL INFORMATION:
This job announcement may be used to fill multiple vacancies
Application assessment will be ongoing and the hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant’s advantage to apply as early as possible.
Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Prior to any new appointment into L&I a background check, including criminal record history, will be conducted.
To apply, follow the "Apply" link above
Jobs advertised as Open Continuous will be closed without notice. It is to your advantage to apply quickly.
Only complete applications will be considered. Be sure to answer all supplemental questions.
We’re looking for evidence that you have the skills, experience, and abilities indicated in this announcement. Information you provide will be used for deciding who'll be selected for the next step in our process.
For more information about the Department of Labor & Industries visit: http://www.lni.wa.gov/
OR
Contact us at: Jobs@Lni.wa.gov
Persons with a disability, who need assistance in the application process, or those needing this announcement in an alternative format, may call (360) 902-9152. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.
The State of Washington is an Equal Opportunity Employer.
If you would like view the original document please follow this link: http://agency.governmentjobs.com/washington/job_bulletin.cfm?JobID=1146875[5/15/2015 3:32:38 PM]
