Dept. of Labor & Industries invites applications for the position of:
L&I Customer Service Specialist 2
SALARY: $2,370.00 - $3,063.00 Monthly
OPENING DATE: 04/27/15
CLOSING DATE: 05/10/15 11:59 PM
DESCRIPTION:
Bring your personable and professional customer service skills and talents to L&I, the employer of choice. Join our team and work in a positive, goal orientated atmosphere. Your reward at the end of each day is the satisfaction of a job well done and knowing you have provided an invaluable service to our fellow citizens of Washington.
This job requires a positive individual with excellent customer service skills and a true desire to serve the public. The successful applicant will be a strong and effective communicator with excellent interpersonal skills. They must be flexible and able to handle frequent changes, with constant shifting of daily work duties and priorities.
As a member of the Customer Service Program team, you’ll work as a collaborative team member, sharing equally in the responsibility for providing prompt direct service in person and by phone, fax, and email while complying with cash management and other policies and procedures.
You’ll resolve customer service related complaints; explain agency policies, procedures, and processes; and review documents, accepts funds, and complete transactions to provide licenses, registrations, permits, payments on accounts, and other government services.
Some of what you'll do
· Deliver direct services to telephone and walk-in customers. Promptly answer phones and assist customers by providing agency information and directions to guide them in accessing services.
· Serve as liaison between local customers (injured workers, employers, providers) and the claims management section in actions involving claims.
· Process licenses, certifications, and registration applications.
o Screen applications for completeness while working with the applicants to meet the established standards.
· Collect fees, record transactions, and issue licenses, certificates, and registrations. In all money transactions, adhere to established cash management procedures, reconciliation, and documentation.
· Collect and record assigned delinquent industrial insurance premiums and other agency owed debt.
· Develop good working relationships with external customers and internal staff, with whom you will be working and supporting on a daily basis.
· Learn how the Customer Service program works as a whole with each of L&I’s programs.
· Travel independently at all times of the year, in all types of weather, to cover the Pullman satellite office.
· Adhere to all L&I policies and procedures.
Who should apply?
Individuals with 2 years of experience assisting customers in person who are skilled in using Microsoft Outlook, Word, and Internet Explorer and possess intermediate knowledge of Excel. Applicants also need to have some cash handling experience.
What we’re looking for
· Exceptional customer service skills, patience, and a proven ability to handle complex, difficult situations.
· A strong communicator, both verbal and written.
· The ability to defuse and address customer conflicts and complaints.
· Accuracy and attention to detail.
· Experience assisting customers via phone.
· The ability to excel in rapidly changing situations and priorities and handle constant interruptions.
· The ability to take direction from peers and be a self-motivated learner.
· Flexibility, openness to new ideas, and, most of all, a team player.
· Proficiency with using a computer to look up information and enter data.
Experience working with Microsoft Word, Excel, Outlook, and Internet
Explorer.
In addition to your application, please attach, while in the online application process, a letter of interest detailing what attributes you will bring to a team and employer, making you the best candidate for the customer service specialist position.
SUPPLEMENTAL INFORMATION:
This job announcement may be used to fill multiple vacancies. Application review starts immediately and the hiring authority reserves the right to offer the job at any time. It’s to your advantage to apply quickly.
Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Prior to any new hire into L&I, a background check, including criminal record history, will be conducted.
To apply, follow the "Apply" link above
Jobs advertised as Open Continuous will be closed without notice. Apply quickly!
We’re looking for evidence that you have what we’re looking for. Your application materials will be used for deciding who'll be selected for interview.
For more information about the Department of Labor & Industries visit: http://www.lni.wa.gov/
OR
Contact us at: Jobs@Lni.wa.gov
Persons with a disability, who need assistance in the application process, or those needing this announcement in an alternative format, may call (360) 902-9152. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.
L&I Customer Service Specialist 2
SALARY: $2,370.00 - $3,063.00 Monthly
OPENING DATE: 04/27/15
CLOSING DATE: 05/10/15 11:59 PM
DESCRIPTION:
Bring your personable and professional customer service skills and talents to L&I, the employer of choice. Join our team and work in a positive, goal orientated atmosphere. Your reward at the end of each day is the satisfaction of a job well done and knowing you have provided an invaluable service to our fellow citizens of Washington.
This job requires a positive individual with excellent customer service skills and a true desire to serve the public. The successful applicant will be a strong and effective communicator with excellent interpersonal skills. They must be flexible and able to handle frequent changes, with constant shifting of daily work duties and priorities.
As a member of the Customer Service Program team, you’ll work as a collaborative team member, sharing equally in the responsibility for providing prompt direct service in person and by phone, fax, and email while complying with cash management and other policies and procedures.
You’ll resolve customer service related complaints; explain agency policies, procedures, and processes; and review documents, accepts funds, and complete transactions to provide licenses, registrations, permits, payments on accounts, and other government services.
Some of what you'll do
· Deliver direct services to telephone and walk-in customers. Promptly answer phones and assist customers by providing agency information and directions to guide them in accessing services.
· Serve as liaison between local customers (injured workers, employers, providers) and the claims management section in actions involving claims.
· Process licenses, certifications, and registration applications.
o Screen applications for completeness while working with the applicants to meet the established standards.
· Collect fees, record transactions, and issue licenses, certificates, and registrations. In all money transactions, adhere to established cash management procedures, reconciliation, and documentation.
· Collect and record assigned delinquent industrial insurance premiums and other agency owed debt.
· Develop good working relationships with external customers and internal staff, with whom you will be working and supporting on a daily basis.
· Learn how the Customer Service program works as a whole with each of L&I’s programs.
· Travel independently at all times of the year, in all types of weather, to cover the Pullman satellite office.
· Adhere to all L&I policies and procedures.
Who should apply?
Individuals with 2 years of experience assisting customers in person who are skilled in using Microsoft Outlook, Word, and Internet Explorer and possess intermediate knowledge of Excel. Applicants also need to have some cash handling experience.
What we’re looking for
· Exceptional customer service skills, patience, and a proven ability to handle complex, difficult situations.
· A strong communicator, both verbal and written.
· The ability to defuse and address customer conflicts and complaints.
· Accuracy and attention to detail.
· Experience assisting customers via phone.
· The ability to excel in rapidly changing situations and priorities and handle constant interruptions.
· The ability to take direction from peers and be a self-motivated learner.
· Flexibility, openness to new ideas, and, most of all, a team player.
· Proficiency with using a computer to look up information and enter data.
Experience working with Microsoft Word, Excel, Outlook, and Internet
Explorer.
In addition to your application, please attach, while in the online application process, a letter of interest detailing what attributes you will bring to a team and employer, making you the best candidate for the customer service specialist position.
SUPPLEMENTAL INFORMATION:
This job announcement may be used to fill multiple vacancies. Application review starts immediately and the hiring authority reserves the right to offer the job at any time. It’s to your advantage to apply quickly.
Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Prior to any new hire into L&I, a background check, including criminal record history, will be conducted.
To apply, follow the "Apply" link above
Jobs advertised as Open Continuous will be closed without notice. Apply quickly!
We’re looking for evidence that you have what we’re looking for. Your application materials will be used for deciding who'll be selected for interview.
For more information about the Department of Labor & Industries visit: http://www.lni.wa.gov/
OR
Contact us at: Jobs@Lni.wa.gov
Persons with a disability, who need assistance in the application process, or those needing this announcement in an alternative format, may call (360) 902-9152. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.
