Name:
Position Title: Human Resources Clerk
Branch:
Reports to:
Date: May 7, 2015
Performs a variety of basic Human Resources related clerical duties associated with applicant screening, copying and filing, maintaining employment records, and basic functions relative to employee service. Ensures a quality experience for staff focused on YMCA core values: honesty, respect, responsibility, and caring. Represents the YMCA and self in a professional manner of safety and fun.
KEY RESPONSIBILITIES
* Promote a positive environment that fosters fun, safety and our YMCA values.
* Maintain good public relations with staff and always represent the best interests of the YMCA.
* Be responsible and fulfill your commitments through organization, time management, and coordination of workload. Notify a supervisor personally and in a timely manner if you are unable to meet your commitment. This includes illness and extenuating circumstances.
* Participate in staff meetings as required.
* Participate in trainings as required.
* Assume other responsibilities as mutually agreed upon with a supervisor.
Office Responsibilities:
* Provide administrative assistance including but not limited to the distribution, processing and maintenance of paperwork, records, reports, memos, correspondence, inventory and resupply.
* Maintain physical and/or electronic filing systems for all relevant information.
* Receive and direct communications with staff or members through incoming mail, email, telephone calls, or in person.
* Provide procedural and technical support to staff.
* Respond to all inquiries or refer as appropriate.
* Act as liaison between departments and branches as necessary. Support branch-wide communication standards and systems.
* Assist with special projects and events as assigned.
Safety:
* Dress according to YMCA dress code, having on the appropriate shirt and nametag.
* Follow all YMCA policies, rules, regulations and procedures, including emergency and safety procedures.
Ambassador:
* Understand our YMCA’s mission, goals, objectives and programs to relay that information to inquiring families and participants.
* Understand the financial assistance given to members comes from our yearly “Strong Kids” campaign. Assist staff in helping to identify those individuals that may be interested in serving as a campaigner for and a donor to these efforts.
* Convey information on your programs and schedules and as appropriate refers members and participants to other programs.
* Understand and practice YMCA relevant policies and procedures.
YMCA Competencies (Leader):
* Mission and Community Oriented:
* Accepts and demonstrates YMCA values.
* Works effectively with people of different backgrounds, abilities, opinions and perceptions.
* Demonstrates a desire to serve others and fulfill community needs.
* Recruits volunteers and builds effective, supportive working relationships with them.
* People Oriented:
* Seeks first to understand the other person’s point of view, and remains calm in challenging situations.
* Builds rapport and relates well to others.
* Listens for understanding and meaning; speaks and writes effectively.
* Takes initiative to assist in developing others.
* Results Oriented:
* Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new approaches and discovers ideas to create a better member experience.
* Makes sound judgments, and transfers learning from one situation to another.
* Establishes goals, clarifies tasks, plans work and actively participates in meetings. Supports fundraising.
* Follows budgeting policies and procedures, and reports all financial irregularities immediately.
* Personal Development Oriented:
* Accurately assesses personal feelings, strengths and limitations and how they impact relationships.
* Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process.
Additional duties:
* Model our YMCA values through fun, positive relationships with staff and members. Seek every opportunity to encourage, motivate and thank fellow staff members for their work.
* Be enthusiastic toward members and staff by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members and volunteer activities.
* Incorporate “Caring, Honesty, Respect, Responsibility” into all aspects of the position, to ensure YMCA values are being integrated into our culture and programs.
* Maintain a consistent professional image through dress, actions and relationships with others. Speak enthusiastically on behalf of the YMCA at given opportunities.
* Participate in applicable training and conferences to further professional growth as outlined in annual training plans.
QUALIFICATIONS
* Demonstrated skills in customer service, organization, computer knowledge, and file maintenance.
* Demonstrated professionalism in both attitude and appearance.
* Knowledge of YMCA of Pierce and Kitsap Counties’ Procedures and Policies.
* YMCA required trainings including Child Abuse Prevention training (within 60 days) and Blood Borne Pathogen Training (within 90 days).
* The ability to demonstrate a friendly, courteous and professional manner while working with members, parents and staff and the ability to understand, articulate, and enforce YMCA policies and procedures in a positive way.
Physical Demands:
* Sufficient strength, agility and mobility to perform essential functions.
The statements in this job description are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so assigned.
I understand the description of my job duties and will abide by them while serving as Human Resources Clerk.
_______________________________________________ ________________________
Employee Date
