Quality Assurance Nurse Manager
SALARY: $68,502.00 - $88,560.00 Annually
OPENING DATE: 04/30/15
CLOSING DATE: 05/10/15 11:59 PM
DESCRIPTION: The Aging and Long-Term Support Administration (ALTSA) vision: Seniors and people with disabilities living with good health, independence, dignity, and control over the decisions that affect their lives.
Residential Care Services Division is looking for someone who is innovative, culturally competent with leadership skills to fill their Quality Assurance Nurse Manager position in Lacey, WA.
Do I want to work for RCS?
RCS strives to attract and retain a highly skilled workforce. Numerous RCS staff have enjoyed advancement opportunities within the division and the administration. The knowledge and commitment our staff possess is key to the delivery of quality services and protection of Washington State’s vulnerable population.
Does this sound like a career that would be of interest to you?
This is a great opportunity for the person looking for a highly visible management position that can lead to even further career advancement.
DUTIES:
Our Quality Assurance Nurse Manager oversees and supervises the Quality Assurance (QA)
Unit in RCS which consists of four Social & Health Program Consultant- 4s and a Management
Analyst- 4. This unit serves as the primary technical quality control for the implementation of consistent inspection, survey, and complaint investigation practices which meet federal and state regulatory requirements. You will be responsible for analyzing and assessing policies and processes that drive regulatory requirements within licensed and certified long term care settings. You will also be responsible for determining methods and audit processes that ensure survey and complaint protocols are followed throughout the division, and there is an effective system in place to audit and institute performance improvement plans when standards are not met. The Quality Assurance Nurse Manager assures that the unit establishes both quantitative and qualitative approaches to gathering and generating measurements and indicators to determine areas of progress, and deficiency within RCS standards of practice. As the subject matter expert in quality assurance and quality control measures, you will serve as a consultant and advisor to the RCS management team to include the Director, Assistant Director, Office Chiefs, and District Administrators related to compliance with performance expectations, and consistent application of standards of practice across the division. The unit’s scope of work is statewide, and directly impacts 16 RCS field units and approximately 3500 licensed and certified long term care settings. This is a key position in ensuring that the Department meets, in the most efficient and effective manner, state and federal performance standards.
As the Quality Assurance Nurse Manager you will ensure that the Department delivers services that meet federal and state performance standards for funding purposes and meets the mission related to promoting and protecting the rights, security and well-being of individuals living in licensed or certified residential settings. You will have statewide responsibility for planning, managing and supervising complex accountability, oversight initiatives and methods of internal review related to identifying quality improvement processes for RCS. Using advance level expertise you will develop corrective measures and action plants to improve HQ and field staff’s consistency and proficiency in licensing, survey and complaint activities. The Quality Assurance Nurse Manager coordinates closely with the RCS management team (Division
Director, Assistant Director and Office Chiefs) and other RCS staff including, the training staff, the field, and other review, oversight and accountability staff. Possessing specialized knowledge, skills, abilities, and experience, you will provide consultation and coordination of quality management strategies, training resources, and project outcomes/information with internal and external customers.
QUALIFICATIONS:
What We Are Looking For:
We’d like someone with a solid background in professionalism, leadership, interpersonal skills, communication and recognizes that the long-term care resident/client is the primary customer of this organization and promotes, builds and improves processes focused on improving resident/client satisfaction with the services offered by the programs licensed and/or certified by the organization.
The successful candidate will have a Master’s degree in nursing and a minimum of three years’ experience in the field of long-term care services for vulnerable adults but will consider a Bachelor’s degree in nursing and a minimum of five years’ experience in the field of long-term care services for vulnerable adults. The work experience required is work done after obtaining the degree. A Registered QIS Surveyor and Certified QIS Trainer is preferred.
SUPPLEMENTAL INFORMATION:
Application Instructions:
If you’d like to be considered for this position you need to apply through
www.careers.wa.gov and attach the following to their profile:
• A cover letter explaining how you have and effectively use the following competencies, knowledge, skills and abilities consistently to perform complex tasks requiring creativity and judgment:
◦ Professionalism: Demonstrates critical reliability and thinking characteristics to meet the demands of the workplace. These characteristics include ethics and integrity, analytical thinking, creative and innovative thinking, problem solving, accountability, judgment, and decisiveness.
◦ Interpersonal skills: Demonstrates characteristics related to the quality, scope, and awareness involved in individual and group dealings. Characteristics include conflict management, diplomacy, diversity, and negotiating and influencing.
◦ Communication effectiveness: Conveys the missions and goals of the department in clear, timely, persuasive messages that positively influence the thoughts and actions of others and help accomplish the desired outcome for the department.
◦ Resident/client focus: Recognizes that the long-term care resident/client is the primary customer of this organization and promotes, builds and improves processes focused on improving resident/client satisfaction with the services offered by the programs licensed and/or certified by the organization.
• Chronological resume.
• Three professional references, including current supervisor
Failure to submit any of the above attachments will result in being disqualified from being considered for this position. Other Information:
The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (253) 983-6575. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Contact Us: For inquiries about this position please contact the recruiter, Angel Correa, at
253.983.6575 or angel.correa@dshs.wa.gov (preferred) and reference *04100*
RCS Purpose Statement:
To promote and protect the rights, security and well-being of individuals living in licensed or certified residential settings.
Our objectives include:
• Advocacy partnerships with vulnerable individuals, their representatives, family members, providers, and others working for their benefit.
• A fair, consistent, and efficient regulatory system that promotes positive outcomes.
• A division culture that values learning, respect, improvement, teamwork, and adaptability.
• Individual and organization efforts to build a working environment that attracts and retains a highly skilled workforce.
The Department of Social and Health Services is the employer of choice and offers:
• Comprehensive compensation packages;
• Training and Development opportunities;
• Balance of family and work life in a wonderful community;
• Opportunity to make a real difference in people’s lives.
