CITY OF AUBURN
invites applications for the position of:
Systems Analyst - Police
Department
25 WEST MAIN STREET
AUBURN, WA 98001
HUMAN RESOURCES: 253-931-3040
JOBLINE: 253-931-3077
TTY: 253-288-3139
An Equal Opportunity Employer
SALARY
Monthly
$5,735.90 - $7,050.98 | Annually
$68,830.80 - $84,611.76
OPENING DATE:
10/01/15
CLOSING DATE:
10/11/15 11:59 PM
DEPARTMENT:
Innovation and Technology
POSITION
DETAILS:
The City of Auburn is recruiting for a Systems Analyst incumbent with extensive
experience in support for law enforcement technology. The position will provide direct
support, business analysis, and current technological advice and analysis to the City of
Auburn Police Department. The incumbent will be the primary on-site technical support
staff and will act in the capacity of a Systems Analyst by becoming the lead technology
adviser to the Police Chief and command staff on law enforcement technology.
This is project management, customer service, and business analyst, technical work in
computer and network hardware and software troubleshooting, maintenance, training,
and systems integration. The employee will perform a wide variety of systems and
software support duties involving multiple distributed computer systems and LAN
Servers supporting over 400 clients in eight locations. The current environment is
Windows Desktop UNIX, SQL, Windows Server and IPAD.
PRIMARY DUTIES
*Assists with administration of servers, SQL database servers, and other network
resources to ensure that end users are able to access appropriate resources while
maintaining the security of the systems.
*Analyzes City business processes and makes recommendations on how to more
effectively use technology to improve efficiency and customer service.
*Oversees and coordinates the appropriate technical and procedural documentation,
including necessary updates and training on the use of such documentation.
*Assists in developing citywide network and computer operations policies regarding
practices, procedures, authority levels, emergency, and similar procedures.
*Provides problem solving and training for end users with systems specifically related
to the assigned department
*Evaluates and makes recommendations to ensure the efficiency and integrity of the
continual evolution of technical applications including, but not limited to, interfaces to police records, citizen requests, parks and recreation systems, human resource
systems, Cartegraph, the Spillman System, and COBAN In-Car Video system.
*Maintains a role in conducting needs analysis assessments with City users from all
departments to determine City communications requirements; and proactively
recommends technology to improve internal and external communication and business
systems.
*Provides assistance to the Innovation & Technology Director on research and
recommends new equipment and applications; assists with future growth plans;
provides recommendations and justification as required.
*Assists with budget preparation; makes recommendations for end user and desktop
technology including, but not limited to, cellular voice and data, desktop computers,
printers, copiers, and software packages; may assist in the writing and coordination of
grants for the department assigned.
*Researches, recommends, arranges for purchase, installs, and maintains voicemail
boxes, fax machines, copiers, cellular phones including phone book templates,
pagers, Blackberry’s and other PDA’s, IPADs and other end user computing devices.
*Performs a variety of technical duties related to the design, development, acquisition,
and maintenance of software systems; provide vendors with design specifications as
needed.
*Acts as project manager in support of those technical projects that fall within scope of
this position’s responsibility.
*Defines, records, tracks and troubleshoots technical problems; assures solutions by
contacting appropriate resources, personnel, or vendors.
*Assists in development and maintenance of Innovation & Technology recovery and
emergency operations plan.
*Assists in preparing and evaluating requests for proposals and informal procurements
related to network or data communications in accordance with City policy, procedures,
and applicable ordinances.
*Monitors and assures that customers that require local hard drive backups are
routinely, securely backed up each night.
*Installs Windows operating system, NT, and Windows applications on PCs either on
the hard drive or through the City LAN.
*Administers customer applications and other network resources daily to ensure that
systems are performing optimally
*Assists in evaluating the City's computer application needs and making
recommendations to the Innovation & Technology Director; may process related
purchase orders and install software applications on PCs either on the hard drive or
through the City LAN.
*Works efficiently while performing routine, monotonous assignments, such as
updating software on individual machines, which at times are a main part of the job.
*Quickly and accurately problem-solves, troubleshoots, resolves, and documents
computer and end user computing systems, hardware, and software problems.
*Performs as a member of 24X7 on-call support team for issues that cannot be
resolved during regular business hours. This may require carrying a pager and laptop
with remote communications during off hours.
*Maintains working relationships with vendors and contractual maintenance suppliers,
which may include follow-up for payment, warranties, and upgrades.
*Works with staff to prioritize, order, and setup computers on an as-needed basis.
*Suggests changes in procedures to more effectively utilize computer equipment
*Documents and maintains information crucial to PC operations in an organized
manner.
*Acts as City liaison between vendors to evaluate computer systems.
*Maintains in-depth knowledge of various computer operating systems, software and
their interaction, including MS Windows and MS DOS and their related applications.
*Maintains knowledge of basic hardware knowledge including ports, connections,
monitors, cards, modems, etc.
*Works with and on computers, at times for long periods of time, requiring manual
dexterity.
*Effectively handles multiple and simultaneous PC problems and solutions on a
Citywide basis; and shows the ability to quickly adjust priorities as new problems
and/or assignments arise.
*Reads, comprehends, and applies information in technical publications, manuals, and
various other documents.
*Composes letters, reports, and other information using proper sentence structure,
grammar, and spelling.
*Transports oneself to a variety of locations, primarily in and around King County.
*Works effectively under pressure and with frequent interruptions.
*Completes work and projects in a thorough and timely manner.
*Understands and follows directions from supervisors, posted work rules, and
procedures
*Works courteously and effectively with public officials, citizens, supervisors, and other
employees, both in person and over the telephone, assisting them with a wide variety
of information pertaining to City and department.
*Regular, reliable, and punctual attendance.
*Due to internal and external customer service needs, the incumbent must be able to
work a full-time schedule, on-site (appropriate City worksites).
*Shows initiative in performing job functions.
*Performs related work as required.
* = Primary function
MINIMUM
QUALIFICATIONS
Graduation from a technical/vocational program in computer science/programming, or
related field, and three (3) years of full-time computer experience in a complex PC
environment; OR a combination of education, training, and experience which would
provide the applicant with the knowledge, skills, and abilities to successfully perform
the primary functions of the job. Database knowledge and experience is preferred.
Must be able to pass a thorough background and fingerprint check.
ADDITIONAL
INFORMATION
The employee works indoors generally in a clean, climate-controlled workspace. The
employee is required to sit, talk, and hear; frequently required to use hands-to-finger,
feel, or handle writing utensils, computers, and office supplies which require repetitive
arm, wrist, and hand movement; occasionally required to stand and reach with arms
and hands, climb, balance, stoop, kneel, crouch, bend, or crawl. Specific vision
abilities include close, distant, color, peripheral vision, depth perception, and the ability
to adjust focus. The employee is occasionally required to lift or move up to 50
pounds. The employee may visit locations that require walking on uneven, rocky, or
rough ground. The position requires mental acuity to ensure thorough mental analysis
of situations in a fast-paced environment. The employee is required to maintain
confidentiality of information within the department. The employee may be required to
deal with disgruntled individuals requiring the use of conflict management skills. The
employee is frequently required to perform work in confidence and under pressure for
deadlines, and is required to maintain professional composure, tact, patience, and
courtesy at all times.
Systems Analyst - Police Department Supplemental Questionnaire
* 1. Do you have an AAS degree or higher in Computer Science, Computer Programming or
related field?
Yes No
* 2. Do you have a recognized computer certification (i.e. A+, MCP, CAN, etc.) or technical
college certificate?
Yes No
3. If yes, list which certification(s).
* 4. Please select a box below indicating your years of full-time work experience in a complex
PC support environment.
Less than 3 years
3 - 5 years
Over 5 years
* 5. Do you have experience working for a City or municipality?
Yes No
* 6. Do you have experience working for a Police Department or similar agency?
Yes No
* 7. The Systems Analyst position will spend approximately 80% of their time working
independently at the Police Department assisting with police specific technologies (such as
body and dash cameras, crime tip software, computer forensics, and criminal intelligence
software). Please describe your experience working with these types of technologies.
* 8. This position requires the employee to provide 24x7 on-call support on a scheduled
rotation to cover after hour calls and provide assistance approximately one week every six
weeks. Are you willing and able to commit to this work schedule?
Yes No
* 9. Do you have experience working as a technology support professional in the following
areas? -Law enforcement technology
Yes No
* 10. -Operating Systems and related software and systems (i.e. Apple, Unix, Windows, etc.)?
Yes No
* 11. -Cellular devices and/or tablets?
Yes No
* 12. -Local area networks, WANS, Wireless, Radio hardware and/or software?
Yes No
* 13. -Other non-referenced technology devices?
Yes No
14. If yes to any of the above questions (#8-12), please explain.
* Required Question
